We want every Glitz Box purchase to bring a sparkle of happiness.
However, if something isn’t perfect, our return and exchange policy ensures you a simple, transparent experience.
 

1. General Return Policy

 

• We do not accept returns on jewellery for hygiene and safety reasons unless the item is defective or incorrect.

• To report an issue, email returns@glitzbox.in

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2. Exchange Eligibility

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You can request an exchange if:

• The product is damaged, defective, or incorrect upon delivery.

• The item is unused, unworn, and in original packaging with all tags and certification cards intact.

• The request is raised within 48 hours of receiving the product.

Note: Customized, engraved, or sale items are not eligible for return/exchange.

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3. Exchange Process

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• Email us at returns@glitzbox.in with order ID and photos.

• Once verified, we’ll share pickup instructions.

• After quality inspection, your replacement will be shipped or refund processed within 5–7 working days.

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4. Refunds

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• Refunds are made to the original payment method after successful inspection.

• COD orders will be refunded via bank transfer or store credit.

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5. Damage During Transit

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• If your product is damaged in transit, please share unboxing images/videos with us within 24 hours of delivery.​​